Refund policy
At Alanah Nicole, we're committed to making every shopping experience as enjoyable as possible. If your purchase isn't quite right, we're here to help with a clear and straightforward return process.
By placing an order through our website, you acknowledge and agree to the terms outlined in this Return & Refund Policy.
30-Day Return Period
You may request a return within 30 days of your order being delivered.
To qualify for a return, products must:
- Be unused and unworn
- Be returned in their original condition
- Include all original packaging, tags, and accessories
Our support team will gladly guide you through every step of the return process.
Restocking Fee: None. We never charge restocking fees.
Return Summary
Return period: 30 days after delivery
Condition: Items must be unused and returned with their original packaging, tags, and accessories.
Restocking fee: $0
Damaged, Incorrect or Defective Products
If your order arrives damaged, contains a manufacturing defect, or you receive the wrong item, please contact us within 7 days of delivery at support@alanahnicole.com
To help us resolve the issue quickly, include:
- Your order number
- Clear photographs showing the issue
Requests submitted after seven days may no longer qualify for replacement or resolution.
Missing Items
If part of your order is missing, please notify us within 7 days of delivery.
Email support@alanahnicole.com with:
- Your order number
- The missing product(s)
- Clear photos of the shipping label, packaging and everything received inside the parcel
After verification, we'll arrange a replacement shipment at no additional cost.
Please note:
- Missing items are not eligible for refunds.
- Claims received after the reporting period may not be accepted.
- Alanah Nicole reserves the right to decline claims where sufficient evidence is not provided or shipping records indicate the order was delivered correctly.
Returns for Change of Mind
If you'd like to return an item because you've changed your mind, ordered the wrong product, or selected an incorrect size, return shipping costs remain the customer's responsibility.
Original shipping charges and return shipping costs are non-refundable.
Return Instructions
Please do not send your return until it has been approved by our customer support team.
Once your request has been authorized, we'll provide the correct return address and shipping instructions.
Different products may require returns to different facilities.
Important Information
- Never send returns to the sender's address shown on the parcel.
- Returns shipped to any address other than the one supplied by our support team cannot be processed.
- Returns sent without tracking remain the customer's responsibility if lost during transit.
- Customers are responsible for ensuring returned parcels successfully clear customs.
Cancellations
We know plans can change! However, once an order has been placed, we're unable to cancel it. Our team gets straight to work preparing your order so we can have it on its way to you as soon as possible.
Changed your mind after ordering? That's okay! Once your package arrives, you're welcome to return eligible items in accordance with our Return & Refund Policy.
Just send us a quick email at support@alanahnicole.com once you've received your package, and we'll gladly help you explore your options.
We want you to feel happy and confident shopping with us, and we'll always do our best to find a solution that works for you!
Exchanges
We offer one exchange per order, subject to product availability.
Once an exchanged item has been shipped, it is considered final and cannot be returned, refunded or exchanged again.
Return Shipping & Warehouse
We do not provide prepaid return labels.
Approved returns must be shipped to our designated return facility in China.
Customers are responsible for:
- Return shipping costs
- Customs duties and taxes
- Customs clearance fees
- Choosing a shipping carrier capable of delivering to China
- Completing any required customs documentation
Alanah Nicole cannot be held responsible for returns delayed, rejected or lost because of customs issues or incorrect shipping methods.
How to Start a Return
1. Contact Us
Email support@alanahnicole.com with your order number and the reason for your return.
2. Pack Your Item
Ensure the item is securely packed in its original packaging together with all accessories, documentation and tags.
3. Ship Your Return
Use the return instructions provided in your authorization email and send the parcel using an appropriate tracked shipping service.
Refunds
Inspection
Every returned item is inspected upon arrival to verify it meets our return requirements.
Processing Time
Once approved, your refund will be issued to the original payment method.
Depending on your payment provider, refunds typically appear within 7 business days after processing.
Refunds are only issued once the returned item has been received and successfully inspected.
Additional Exchanges
Need another size, colour or product?
Contact support@alanahnicole.com and we'll be happy to assist with the available exchange options.
Non-Returnable Products
Certain products cannot be returned for hygiene or safety reasons.
Any non-returnable items will always be clearly identified on their product page before purchase.
Need Help?
If you have any questions regarding your order, returns or refunds, please visit our FAQ page or contact our customer support team at support@alanahnicole.com
Contact Information
Store Name: Alanah Nicole
Store Address: 125 Gateway Dr NE, Airdrie, AB T4B 0J6, Canada
Store Phone Number: +1 778 807 9570
Store Email: support@alanahnicole.com
Customer Support Hours:
Monday – Friday: 9:00 – 18:00 (EST)
Response Time:
We typically respond within 1–2 business days.