FAQ
Welcome to the Alanah Nicole Help Center.
We've answered many of the questions customers ask most often about ordering, shipping, returns, and our policies. If you can't find the answer you're looking for, our customer support team is always happy to help.
How long will my order take to arrive?
Most orders follow the timeline below:
- Order processing: 1–3 business days
- Shipping time: 5–9 business days
- Estimated delivery: 6–12 business days
For complete delivery information, please visit our Shipping Policy.
Is shipping free?
Yes. We offer free standard shipping on all orders delivered within the United States.
Additional delivery information can be found in our Shipping Policy.
Where is Alanah Nicole based?
Alanah Nicole is an online retailer based in The Netherlands.
We operate exclusively online and proudly serve customers throughout the United States.
What if I receive a damaged, defective, or incorrect item?
If there's an issue with your order, please contact us within 7 days of delivery by emailing support@alanahnicole.com
To help us resolve your request quickly, please include:
- Your order number
- Clear photos showing the issue
Requests submitted more than seven days after delivery may no longer qualify for replacement or resolution.
Who is responsible for return shipping costs?
For returns due to a change of mind, customers are responsible for return shipping expenses, including any customs duties or clearance fees that may apply.
Please see our Return & Refund Policy for complete details.
Can I cancel my order after placing it?
Orders may be cancelled within 5 minutes of purchase by emailing support@alanahnicole.com, provided they have not yet entered processing.
Because we begin processing orders almost immediately, cancellation requests submitted after the five-minute period—or through channels other than email—cannot be guaranteed.
Once an order has entered processing, it can no longer be cancelled.
If your order has already been processed, eligible items may still be returned after delivery in accordance with our Return & Refund Policy.
What is your return policy?
Eligible products may be returned within 30 days of delivery, provided they meet the conditions outlined in our Return & Refund Policy.
Please note that approved returns are shipped to our designated return facility in China, and return shipping costs remain the customer's responsibility.
When will my refund be issued?
Refunds are processed after your returned item has been received and inspected at our return facility.
Once approved, refunds are issued to your original payment method.
Depending on your bank or payment provider, it may take up to 7 business days for the refund to appear in your account.
How can I contact customer support?
Our support team can be reached by emailing:
You can also visit our Contact Us page for additional ways to get in touch.
Do you ship outside the United States?
At this time, we only deliver orders within the United States.
Do you have a physical store?
No.
Alanah Nicole is an online-only retailer. Operating exclusively online allows us to offer a wider product selection while keeping our operating costs low.
Do you accept bulk or business orders?
Yes.
If you're interested in placing a larger order for a business, organization, or special event, please contact our customer support team and we'll be happy to discuss the available options.
Can I exchange an item?
Yes.
If you'd like to exchange your purchase for a different size, colour, or product, please refer to our Return & Refund Policy for the complete exchange process or contact our support team for assistance.
How do I track my order?
As soon as your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.
You can also check your shipment's progress anytime through the Track Order page on our website.
Contact Information
Store Name: Alanah Nicole
Store Address: 125 Gateway Dr NE, Airdrie, AB T4B 0J6, Canada
Store Phone Number: +1 778 807 9570
Store Email: support@alanahnicole.com
Customer Support Hours:
Monday – Friday: 9:00 – 18:00 (EST)
Response Time:
We typically respond within 1–2 business days.